Privacy Policy for Emporium Flooring Ltd

Last updated: Tuesday 2nd December 2025

Emporium Flooring Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://emporiumflooring.co.uk/ (“the Website”) or interact with us in any other way.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection laws.

1. Who We Are

Emporium Flooring Ltd
Registered in the UK
Unit 5, Locomotion Business Park, Locomotion Way, Camperdown, Newcastle upon Tyne, NE12 5US
Email: [email protected]
Telephone: 0191 250 9253

We are the data controller of the personal information you provide.

2. What Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

Name

Email address

Telephone number

Home or business address

Details of your flooring enquiry

Any other information you choose to provide via our contact forms, email, or phone

Automatically collected data

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Pages you visit

How you interact with our site

This may be collected through cookies (see section 8).

3. How We Use Your Data

We use your information for the following purposes:

To respond to your enquiries or provide quotations

To manage customer relationships and provide our services

To arrange site visits, installations, or deliveries

To improve our website and user experience

For administrative purposes such as billing and invoicing

To comply with legal obligations

To send updates or marketing communications (only if you have opted in)

We will not process your data for purposes incompatible with those listed above.

4. Legal Bases for Processing

Under UK GDPR, we process your data on the following lawful bases:

Contractual necessity — To provide products/services you request

Legitimate interests — For running our business and improving services

Consent — For marketing communications or optional cookies

Legal obligation — For record-keeping or compliance purposes

5. How We Share Your Data

We may share your data with:

Trusted contractors or fitters (only if required for your job)

Payment processors

Website hosting providers or IT support

Professional advisors (accountants, legal teams)

Delivery partners

We do not sell your data to third parties.

All service providers only receive the minimum data required and must comply with UK GDPR.

6. International Transfers

Your data is normally stored within the UK or EEA.
If data is transferred outside these regions, we ensure adequate safeguards such as:

UK GDPR-compliant transfer mechanisms

Standard contractual clauses

Transfers only to countries with adequate protection levels

7. Data Retention

We keep your personal data only for as long as necessary:

Enquiries: up to 12 months

Customer records: up to 7 years (for accounting and legal purposes)

Marketing data: until you withdraw consent

We securely delete or anonymise data when it is no longer required.

8. Cookies

Our website may use cookies to enhance your experience, including:

Essential cookies – required for website functionality

Performance cookies – to analyse website use

Marketing/advertising cookies – only with explicit consent

You can manage or disable cookies through your browser settings at any time.

A full Cookie Policy can be provided on request.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Rectify inaccurate or incomplete data

Erase your data (“right to be forgotten”)

Restrict processing

Object to processing

Data portability

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk/

To exercise your rights, contact us at:
[email protected]

10. Security

We take appropriate technical and organisational measures to protect your personal information, including secure servers, encryption, and restricted access policies.

However, no online transmission is 100% secure, so you provide information at your own risk.

11. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Emporium Flooring Ltd
Email: [email protected]
Telephone: 0191 250 9253
Website: https://emporiumflooring.co.uk/